Frequently Asked Questions

How can we help you on your journey to luminous skin?

Are Tatcha products suitable for sensitive skin?

Yes, our formulas are rooted in the Japanese philosophy of harmony. We use gentle, non-irritating ingredients like Hadasei-3—our proprietary complex of green tea, rice, and algae—to ensure efficacy even for sensitive skin types.

How can I track my order?

Once your order is processed, you will receive a shipping confirmation email featuring a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.

What is your return policy?

We want you to love your ritual. If you are not completely satisfied, we offer free returns on all domestic orders within 90 days of purchase, even if the product has been opened and used.

Do you offer international shipping?

Currently, we ship directly to a select list of international countries. Please visit our Shipping & Handling page for a full list of destinations and applicable customs and duties fees.

Are Tatcha products cruelty-free?

Yes, Tatcha is PETA-certified cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.

How do I choose the right ritual for my skin type?

We recommend taking our Skin Ritual Quiz on the homepage. This tool analyzes your skin concerns—such as dryness, oiliness, or fine lines—to curate a personalized regimen of cleansers, essences, and moisturizers.